We will only charge you sales tax if the order you place is being shipped in or picked up in the state of Minnesota. All orders outside of the state of Minnesota will not be charged sales tax. Minnesota sales tax is 6.875%. If you are a resident of Minnesota and have a tax exemption form you will not need to pay Minnesota sales tax on your purchases.
No, you can choose to either pay with a credit card or log into your PayPal account and pay that way. Click on "Ordering Information" for further details.
To ship our products we use either UPS, USPS or Spee Dee services for our smaller items, however all power units would be shipped motor freight from our location.
No, we sell our products to business, individuals, distributors and other wholesalers. No tax ID or business license is required to make purchases.
Shipping is calculated by weight of each product added to the shopping cart. A total weight will determine the price of shipping.
Yes, you can pick most any item up directly from us during normal business hours (8AM-5PM).
With new customers we typically require 25% down on a credit card and the remaining balance due before shipment via check. A power unit may be paid in full with a credit card as well. Repeat customers may use purchase orders to buy from us (we may require credit references to obtain credit from us by filling out the "Credit Application"). Payment terms may vary per customer.
We currently ship to all 50 USA states, however exceptions may be possible. For Canada customers we can ship to a business of your choice for pick up state side.
No, you can not return either brand of products (we have no way of knowing if it has been installed or used). Please review the information on our website before purchasing. If you are unsure please ask questions.
Within 24hrs during normal business hours you will receive an email verifying your recently placed order online.
You may click on the "Warrany/Terms" tab on the left side of the page for warranty details on our products.
Ordering online is very secure, you will make your payment through Pay Pal's secure checkout service by paying with credit card or your Pay Pal account. Find out more "Here".
Yes, every complete power unit is tested at our facility for leaks, pressures, flow, and system function. A test sheet is available if requested.
No, the customer is required to fill the power unit with the required weight and amount of oil.
We typically recommend ISO 32 (10 wt.) hydraulic oil for outdoor applications and ISO 46 for indoor applications or where higher heat and longer run times are required.
Yes, however higher freight charges may apply, lift gate services are available.
No, the extra cost of shipping the pallet "hazardous" would out weigh the cost of a battery bought on your end. They use regular "lawn & garden" batteries with about 300 cranking amps. The dimensions are about 7 5/8" x 5 1/8" x 6 1/2" (LxWxH). Battery cables are typically supplied with the unit.
No, we currently do not.
Yes, however we will need the BOL filled out and sent to use along with times and date for pick up. Check with us before doing so.
Please let us know if you notice any problems with our website or email, you can contact us by email (david.m@twin hydraulics.com).
If you do not see an answer to your question feel free to "Contact Us".